Conceptualizing your mobile strategy
Pimpin’ ain’t easy–and neither is conceptualizing a strategic & innovative mobile strategy.
Is mobile important? Of course it is dumbass! 91% of Americans keep a mobile phone within arm’s reach 24 hours a day, 7 days a week–it’s the last thing we look at before we fall asleep and the first thing we wake up to in the morning, and if you don’t believe Morgan Stanley, ask Jeremiah Owyang, Industry Analyst for the Altimeter Group. Most of us are already sold on the need for a mobile platform for your content, but most of us are pre-occupied with which platform to use and which features to offer. This is the wrong approach to developing your mobile strategy because the app itself isn’t the strategy, and when it comes to strategy, “…you cannot have a social strategy without tying in mobile, however you can definitely have a mobile strategy and not have to worry about tying in social. But if you do have an existing social media program, you MUST factor in how mobile comes into play,” Owyang emphasizes.
TAKEAWAY:
It’s not the technology; it’s the experience, and that experience is what gets people talking, and consumers rely heavily upon word of mouth from influencers within their social sphere. No longer a purchase funnel, the customer hourglass consists of seven phases–as should your mobile strategy.
“This is a bigger conversation than platforms, features, technology–it’s thinking about your customer first,” Owyang stresses. That’s somewhat of a relief, isn’t it? After all, if we know our content and we know our consumer and we can conceptualize a rewarding experience marry the two we can simply let the facilitating platform, features and technology fall right into place! Owyang recommends polling customers and conducting market research for your product or service–but what about content? What about a movie?? Is it any different??? What if you can’t afford market research???? If you can identify your core audience, you can seek relevant data that is publicly available about your core audience on the use of platforms, tools and the components they’re using with Altimeter’s customer hourglass in mind–the very same way research would be conducted.
Awareness is probably the most difficult phase to accomplish on a limited budget and I’m preaching to the choir when I say this. We all know how difficult generating attention currency can be in a movie market inundated with 7,000+ movies each year. Creativity can compensate for a lack of P&A, but paid media damn sure makes it a helluva lot easier! Being that the awareness challenge is nothing new, face it, innovate and break through. Your light at the end of the funnels is your advocacy phase; Owyang assures us we can reduce the cost of awareness if we do advocacy well because we’re getting our customers (i.e., influencers) to do it for us.
I personally believe the Altimeter’s consideration phase creates an opportunity for awareness too–simply by alleviating or healing a pain point. Perhaps your movie can generate some free media exposure around its mobile offering to address a consumer pain point–keeping in mind this is all relative. The average studio film spends $34.4mil on P&A alone–however your production costs will be undoubtedly less so your exposure (risk) is significantly less, so the level of awareness (attention) you need to generate among your core audience to generate sales and put you in the black is also substantially lower. All this must be considered when you conceptualize your mobile strategy in addition to your production budget and other costs.
Now I’ve got a starting point to begin to conceptualize a mobile strategy for a certain movie project in development I’m excited about–starting with the pain point (i.e., problem, need, desire) to offer relief (i.e., a solution) in my mobile strategy to generate awareness (i.e., traction) among the film’s core audience, then work from there to phase two (consideration) and so on. I urge you to watch Jeremiah Owyang’s keynote presentation at the Mobile Marketing Strategies Summit in San Francisco for a strategic perspective of how mobile & social technologies are being converged for today’s top brands.
Thanks Jeremiah!





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